DELIVERY COSTS

A delivery charge of £4.99 will be applied to each order.

A surcharge does apply to the Highlands and Islands* as well as areas within London. Costs are as follows:

UK Highlands, Islands & Northern Ireland: £15.99

Isle of Man: £18.99

Scilly Islands: £18.99

Please Note: Bank & Public Holidays will result in delays

For delivery costs outside of the UK, please contact customerservice@heroesdrinks.com
 

Terms & Conditions

1.1 We will aim to deliver your order within the time specified at checkout or by email.  Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 for our responsibilities when this happens.

1.2 In the event you order Product(s) from us and we have agreed with you by email or telephone of a specific delivery time or date, if you are then not available to accept the Product(s) at the agreed time and date we will not be liable for any re-delivery charges to deliver the Product(s) to you.

1.3 We or our authorised carrier may send you an email or SMS notification to advise you of an estimated delivery time prior to delivery.

1.4 We or our authorised carrier will not be held liable for any loss or damage suffered by you if you give instructions for us to leave your Product(s) outside your house or outside any other address provided by you and the Product(s) get lost or stolen.

1.5 If no one is available at your address to take delivery, our authorised carrier will leave you with a note advising you of where to collect the Product(s) or instruction to rearrange delivery.

1.6 Delivery of an Order shall be completed when we or our authorised carrier deliver the Product(s) to the address you gave us or when you collect the Product(s) from the place our authorised carrier has notified you of. From this time the Product(s) will be your responsibility.

1.7 You own the Product(s) once we have received payment in full, including all applicable delivery charges.

This clause 1.7 only applies if you are a consumer.

1.8 If we miss the 30 day delivery deadline for any Product(s) then you may cancel your Order straight away if any of the following apply:

(a) we have refused to deliver the Product(s);

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

1.9 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.8, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

1.10 If you do choose to cancel your Order for late delivery under clause 1.8 or clause 1.9, you can do so for just some of the Product(s) or all of them, unless splitting them up would significantly reduce their value. If the Product(s) have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Product(s) and their delivery.

2. INTERNATIONAL DELIVERY

2.1 We may deliver to countries outside the UK, where offered or agree by email.  However there are restrictions on some Product(s) for certain International Delivery Destinations.

2.2 If you order Product(s) from our site for delivery to an International Delivery Destinations, your order may be subject to customs charges which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

2.3 You will be responsible for payment of any such customs charges. Please contact your local customs office for further information before placing your order.

2.4 You must comply with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable or responsible if you break any such law.

3. PRICE OF PRODUCT(S) AND DELIVERY CHARGES

3.1 The prices of the Product(s) will be as quoted on our site at the time you submit your order or by email, if agreed in writing. We take all reasonable care to ensure that the prices of Product(s) are correct at the time when the relevant information was entered onto the system. However please see clause 3.5 for what happens if we discover an error in the price of Product(s) you ordered.

3.2 Prices for our Product(s) may change from time to time, but changes will not affect any order you have already placed.

3.3 The price of a Product(s) includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Product(s) in full before the change in VAT takes effect.

3.4 The price of a Product(s) does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges at checkout or email our customer service team at customerservice@heroesdrinks.com

3.5 Our site contains a number of Product(s). It is always possible that, despite our reasonable efforts, some of the Product(s) on our site may be incorrectly priced. If we discover an error in the price of the Product(s) you have ordered we will contact you by e-mail to inform you of this error and we will give you the option of continuing to purchase the Product(s) at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Product(s) to you at the incorrect (lower) price.

3.6 We reserve the right to terminate any special offer or promotion at any time, without notice. All give-away, value-added and promotional items are only available whilst stocks last and carry a value of £0.00.

4. HOW TO PAY

4.1 You can pay for Product(s) using the electronic payment methods set out on the check-out page including but not limited to Debit Cards, Credit Cards or BACS.  For BACS payments, please contact our customer service team at customerservice@heroesdrinks.com

4.2 Payments by an electronic method for the Product(s) are charged when you complete the check-out process and are directed to the order success page on our site.

5. OUR LIABILITY IF YOU ARE A BUSINESS

This clause 5 only applies if you are a business customer.

5.1 We only supply the Product(s) for internal use by your business.

5.2 Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(d) defective Product(s) under the Consumer Protection Act 1987.

5.3 Subject to clause 14.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(c) loss of business opportunity;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

5.4 Subject to clause 5.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Product(s).

5.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Product(s). Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Product(s) are suitable for your purposes.

6. OUR LIABILITY IF YOU ARE A CONSUMER

This clause 6 only applies if you are a consumer.

6.1 If the Product(s) we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 5 working days of the delivery to you of the Product(s) in question. We may ask you for evidence of the damaged or defected Product(s) to assess which party is responsible for the damage.

6.2 If you do not receive Product(s) ordered by you within 15 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address within 5 days of the date on which you ordered the Product(s).

6.3 If you notify a problem to us under condition 6.2, our only obligation will be, at your option

(a) to make good any shortage or non-delivery;

(b) to replace or repair any Product(s) that are damaged or defective; or

(c) to refund to you the amount paid by you for the Product(s) in question in whatever way we choose.

6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product(s) in question under clause 8..

6.5 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

(a) loss or damage was not foreseeable to both parties when the contract was formed;

(b) loss or damage was not caused by any breach on the part of the supplier;

(c) loss or damage relates to business and/or non-consumers.

6.6 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective Product(s) under the Consumer Protection Act 1987.

6.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Product(s) from our site. The importation or exportation of certain of our Product(s) to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Product(s) you purchase.

6.8 We only supply the Product(s) for domestic and private use. You agree not to use the Product(s) for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.9 Customers should also be aware of the following inherent risks and warnings relating to the Product(s):

(a) Alcohol should be consumed in moderation.

(b) The Product(s) supplied can be heavy so extra care should be taken when lifting them.

(c) Red wine in particular may cause staining if spilt so extra care should be taken.

(d) Sparkling wines and champagnes can be volatile due to the build-up of gasses extra care should be taken when opening these.

6.10 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. EVENTS OUTSIDE OUR CONTROL

7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 7.2.

7.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

7.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Product(s) to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

7.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Product(s) you have already received and we will refund the price you have paid, including any delivery charges.

8. YOUR CONSUMER RIGHT OF RETURN AND REFUND

This clause 8 only applies if you are a consumer.

8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Product(s), you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

8.2 However, this cancellation right does not apply in the case of:

(a) sealed Product(s) once these Product(s) are unsealed after you receive them;

(b) any Product(s) which become mixed inseparably with other items after their delivery;

(c) contract for the supply of alcoholic Product(s) where price is agreed when the sales contract is concluded, delivery can only take place after 30 days, and the value is dependent on fluctuations in the market which cannot be controlled by us.

(d) health and safety reasons, Products are non-alcoholic, soft drinks or less than 9% alcohol content

8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract    End of the cancellation period

Product(s) which are not delivered in instalments on separate days.         

The end date is the end of 14 days after the day on which you receive the Product.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product(s) on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for:

Product(s) which are delivered in instalments on separate days. The end date is 14 days after the day on which you receive the last instalment of the Product(s) or the last of the separate Product(s) ordered.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product(s) or the first of your separate Product(s) on 10 January and the last instalment or last separate Product(s) on 15 January you may cancel in respect of all instalments and any or all of the separate Product(s) at any time between 1 January and the end of the day on 29 January.

The regular delivery of a Product(s) over a set period. The end date is 14 days after the day on which you receive the first delivery of the Product(s).  Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Product(s) to be delivered at regular intervals over a year and you receive the first delivery of your Product(s) on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Product(s) to arrive during the year.

 8.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at cancel@heroesdrinks.com.  If you use this method we will e-mail you to confirm we have received your cancellation.

8.5 If you cancel your Contract we will:

(a) refund you the price you paid for the Product(s). However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

(b) refund any delivery costs you have paid if the goods have not been dispatched, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product(s) within [3-5] days at one cost but you choose to have the Product(s) delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(i) if you have received the Product(s) and we have not offered to collect it from you: 14 days after the day on which we receive the Product(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product(s) back to us. For information about how to return the Product(s) to us, see clause 9.8;

(ii) if you have not received the Product(s) or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

8.6 If you have returned the Product(s) to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Product(s) in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

8.7 We will refund you on the credit card, debit card, or account used by you to pay. If you used vouchers to pay for the Product(s) we may refund you in vouchers.

8.8 If a Product(s) has been delivered to you before you decide to cancel your Contract:

(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back to us at Heroes Drinks, c/o Len Lothian, 11 Granton Square, Edinburgh EH5 1HX or hand it to our authorised carrier. If we have offered to collect the Product(s) from you as advised to you by us via email or telephone, we will collect the Product(s) from the address to which they were delivered. We will contact you to arrange a suitable time for collection.

(b) unless the Product(s) is faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Product(s) to us. If the Product(s) is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product(s) to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product(s) from you, we will charge you the direct cost to us of collection. We will advise you by email or telephone of the charges for collection.

(c) we will not refund the cost of the initial delivery charge you may have paid for your order.

8.9 Because you are a consumer, we are under a legal duty to supply Product(s) that are in conformity with this Contract. As a consumer, you have legal rights in relation to Product(s) that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

8.10 We are unable to accept or refund any products that have been engraved or personalised. We will only accept liability if engraved or personalised messages are incorrectly applied or products are damaged.